A Career Coach Who Understands

Telephone screening interviews are becoming more commonplace as companies seek to cut hiring costs and streamline the selection process.

The telephone interview can be either a brief screening interview or surprisingly in-depth. Whichever you encounter, it is better to be thoroughly prepared to reach your goal and to obtain a face-to-face interview.

Phone interviewing is unique. You can’t count on visual stimuli such as good looks or power suits, eye contact or body language, to aid your presentation. Neither can you rely on visual signals to interpret the interviewer’s response. In this context, faceless conversation takes on an added dimension of importance. Both strengths and weaknesses, as conveyed by voice, are magnified through the phone. Your voice personifies everything about you.

HR professionals and hiring authorities listen for a relaxed style that communicates confidence, enthusiasm and intelligence. This is reflected in a smooth conversation flow devoid of clichés or verbal catchalls to stall for time as well as other negatives.

The more convincingly you make your case over the phone will determine further interest in you as a job candidate.

The following techniques will help you prepare and handle any type of telephone interviewing situations.

If you’re currently employed, arrange for a phone interview in the evening rather than during the workday. Confidentiality and discretion may be at risk if you interview during working hours; you never know who might barge into your office unannounced or overhear something by accident. In the privacy of your home, you can be more at ease and in control of your surroundings. You should always make sure you will not be interrupted.

Before the actual interview, it will help to know the topics to be covered, objectives to attain and the basic information regarding the position to be discussed. It also helps to rehearse: Try to think as the employer, what key information is the interviewer looking for? What questions is he likely to ask? What things do you hope he doesn’t ask?

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